Direct contact with a care provider?

Free & anonymous


Between 8.00 and 00.00

Start chat

Between 8.00 and 00.00


Available day and night

Menu bar

Privacy Regulations

Loket Kansspel

Amsterdam, 01-10-2021

Table of contents

Loket Kansspel and your privacy

Article 1: Definition

Article 2: Scope

Article 3: Purpose

Article 4: Data to be collected

Article 5: Basis of the processing

Article 6: Transmission of personal data

Article 7: Storage period of the processing

Article 8: Security of processing

Article 9: Right to access and copy of personal data processed

Article 10: Right to supplement, rectification, erasure and blocking

Article 11: Minors and persons under guardianship

Article 12: Complaint

Article 13: Amendment of Privacy Regulations

Loket Kansspel and your privacy

Loket Kansspel collects and records specific information about your personal data in its electronic client file. This is necessary to enable us to provide our services to you. Your personal data will be processed in accordance with the Personal Data Protection Act.

Loket Kansspel considers it important to handle your personal data with care. Your data will therefore be protected and treated confidentially at all times. Loket Kansspel will also observe secrecy with respect to your personal data.

In these regulations we inform you about:

1) the nature of the data that are processed;

2) why they are being processed;

3) what happens to them; and

4) what rights you have in respect of data processing.

The purpose of these regulations is to give a practical interpretation to the provisions of the Personal Data Protection Act.

Article 1: Definitions

personal data: any data that can be traced back to a client, in the sense of the Personal Data Protection Act.

  • Processing of personal data: any action or set of actions relating to personal data, including in any event the collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure by means of transmission, dissemination or any other form of making available, merging, linking, blocking, erasure or destruction of data;

  • Loket Kansspel: the service provider;

  • Client: the natural person who purchases services or a trajectory from Loket Kansspel;

  • third parties: all persons who are not the Client and/or Loket Kansspel;

  • Personal Data Authority: the Board referred to in Section 51 of the Personal Data Protection Act.

  • Personal Data Act;

  • provision of personal data: disclosing or making available personal data.

Article 2: Scope

These Regulations apply within Loket Kansspel and relate to all processing of personal data of clients, their legal representative(s), partner and/or family members.

Article 3: Purpose

Personal data will only be collected insofar as this is necessary for a responsible provision of services to the Client.

  • Loket Kansspel may use personal data

  • to process the Customer's request for help;

  • to conclude and implement agreements with the client;

  • to settle financially the care provided;

  • To maintain and expand the relationship with the client;

  • For statistical and communication purposes.

Anonymous data may be collected for the purpose of policy making of Loket Kansspel and the organization and policy tasks of Loket Kansspel .

Personal data shall be processed in a proper and careful manner, in accordance with these Regulations, and shall not be processed further in a way that is incompatible with the purpose for which they were obtained.

Loket Kansspel will inform the client at the intake that an electronic file will be created.

Article 4: Data to be collected

The personal data may include the following: name, sex, date of birth, address, place of residence, telephone number, e-mail address, nationality, occupation, living situation, data on the indication/request for help, (psychological) background/problem(s), education followed, work experience gained, the (different) areas in which the Client experiences problems, financial and administrative data, data on the insurance company/care institution/healthcare office, etc.

Article 5: Basis of processing

Personal data may only be processed if:

  • the client has given his unambiguous consent to the processing;

  • data processing is necessary for the performance of an agreement to which the Customer is a party,

  • data processing is necessary to comply with a legal obligation to which Loket Kansspel is subject;

  • data processing is necessary to safeguard a vital interest of the Customer;

  • data processing is necessary to safeguard the justified interests of Loket Kansspel or of a third party to whom the data are provided, unless the interests or the fundamental rights and freedoms of the Client, in particular the right to privacy, prevail.

Article 6: Provision of personal data

Personal data will only be provided to persons who work for Loket Kansspel and who are entitled to receive such data within the framework of the performance of their duties and/or provision of services, and if such provision is in accordance with the purposes specified in Article 3.

  • Personal data will only be provided to third parties if this is necessary on the basis of a statutory provision and/or if this is necessary for the purpose of the registration.

  • If there is no necessity, as mentioned in the previous paragraph, the consent of the client is required for providing personal data to third parties.

  • Anonymous data may be made available to third parties for statistical and/or scientific research purposes, provided that this is useful for achieving the objectives of Loket Kansspel.

  • Loket Kansspel uses DigitalAudience. Using their cookies on our website, advertisements may be shown to you on other websites, tailored to your interests. These may be advertisements from different parties, and depend on the (cookie) permissions you have given to Loket Kansspel or other companies. View the privacy statement here.

Article 7: Retention period of processing

Personal data will be retained for five years from the time they were created, or for as much longer as is reasonably necessary for the proper provision of care and/or the performance of the agreement with the client.

Article 8: Security of processing

Loket Kansspel implements appropriate technical and organizational measures to secure personal data against loss or any form of unlawful processing. Taking into account the state of the art and the cost of implementation, these measures guarantee an appropriate level of security given the risks involved in the processing and the nature of the data to be protected. The measures shall also aim at preventing unnecessary collection and further processing of personal data.

The following provisions apply in any case to the security of personal data:

  • no more personal data are collected than are necessary for the purpose of the collection;

  • only employees who are directly involved have access to personal data;

  • electronically stored personal data can only be accessed after entering a personal password;

  • Employees have a duty of confidentiality concerning personal data.

Loket Kansspel complies with the obligation to report data breaches as described in the policy rules of the obligation to report. There is an internal procedure for handling incidents.

Article 9: Right to access and copy of processed personal data

The Customer has the right to inspect and receive a copy of the personal data processed relating to him. The client may submit a request to that effect to Loket Kansspel.

Loket Kansspel will provide the requested inspection and/or copy within 4 weeks.

Inspection and copies of these data may be refused or restricted on the grounds of compelling third-party interests.

Loket Kansspel may charge a reasonable fee for providing a copy.

Article 10: Right to add to, correct, delete or block data

The Customer is entitled to request Loket Kansspel to add to, correct, delete or block the personal data it has recorded, if these data are factually incorrect, are incomplete for the purpose of processing or are not relevant, or if they are processed in any other way in violation of a statutory provision. The request will specify the changes to be made.

Loket Kansspel will notify the Customer within four weeks of receiving the request whether or to what extent it complies with the request. A refusal will state the grounds on which it is based. A reason for refusal or restriction may lie in the protection of the Customer or the rights and freedoms of others.

A request for correction, addition, deletion or blocking will be carried out as soon as possible.

If Loket Kansspel has corrected, added to, deleted or blocked personal data, it will inform third parties - to whom the data were supplied prior to this - of the correction, addition, deletion or blocking as soon as possible, unless this is impossible or involves a disproportionate effort.

Article 11: Minors and persons under guardianship

The requests referred to in Articles 9 and 10 shall be made by their legal representatives with regard to minors who have not yet reached the age of sixteen years and with regard to persons placed under guardianship. The communication concerned shall also be made to the legal representatives.

Article 12: Complaint

If the client is of the opinion that the provisions in these regulations are not complied with or has a complaint in any other way regarding the recorded personal data, he can turn to

a. the responsible party:

Attn: Mr. N.M.P Smit Office for Loket Kansspel

Pieter Calandlaan 317 - 319

1068 NH Amsterdam

T +31206898247


b. Authority for the Protection of Personal Data.

Article 13: Amendments to the Privacy Regulations

These Privacy Regulations are adopted by Loket Kansspel and may be amended at any time, for example, if legislation in this field changes and/or due to other circumstances.

Article Block
Experience article

Its never too late

Lees verder
Article Block
Experience article

experience with Loket Kansspel

Lees verder
Article Block
Experience article

"The conversation really got to me"

Lees verder
Article Block
Experience article

Everything I trusted wasn't right anymore

Lees verder
Article Block
Experience article

Podcast: `There wasn't one solution that worked, so in the end that became the solution: it's better if I'm not there anymore.`

Lees verder
Direct contact with a care provider?

Personal, free & anonymous


Between 8.00 and 00.00


Between 8.00 and 00.00


Available day and night


Day and night

Actueel over dit onderwerp